When you purchase additional technician seats or renew your subscription, you must apply the new license key to your instance. Step-by-Step Activation Guide
Understanding the psychology helps address the problem.
How many support reps can work simultaneously. Unattended Agents: How many devices you can manage 24/7. Screenconnect License Key
Log in to the ConnectWise Control portal and view your instances.
ConnectWise offers different licensing structures depending on your deployment choice and team size. Cloud vs. On-Premise Licenses When you purchase additional technician seats or renew
If you receive this message, it means all your concurrent technician licenses are currently in use. You may need to ask another user to log out or upgrade your license package.
Store the key in a password manager. If you lose it, contact ConnectWise support with your invoice number. Unattended Agents: How many devices you can manage 24/7
A is a digital code that activates and unlocks the capabilities of your self-hosted or cloud-based remote support software. ScreenConnect (formerly known as ConnectWise Control) relies on these keys to validate your subscription tier, authorize concurrent sessions, and ensure compliance with ConnectWise licensing terms.
If you are currently managing a large number of devices, you may want to review your current package in the cloud portal to ensure it aligns with your company's growth.
If you are looking for formal documentation or a "white paper" style guide regarding ConnectWise ScreenConnect license keys, the most authoritative information covers how these keys function as verification tokens for remote support software. Key Concepts in ScreenConnect Licensing