Finding your serial number is a quick process. This comprehensive guide details the exact methods to locate it within minutes. 📺 Method 1: Check the Outer Sticker on the Decoder

When all else fails, contact Startimes support. But be prepared — they will ask for verification.

Choose or Service Information to view your decoder details, including the serial number. 3. Why You Need It

The most reliable place to find the serial number is on the device itself:

If you still have the box your decoder came in, the serial number is printed on the label outside. This is often easier to read than the sticker on the back of the device, especially if your decoder is mounted or in a tight space. Method 3: Check via the StarTimes App (Linked Device)

Here are a few tips if you encounter problems:

If you have previously paid for a subscription at a physical StarTimes outlet or via an online banking app, your serial number is likely saved.

If the sticker on the bottom is faded or unreadable, follow these steps:

Your 17-digit serial number will be listed alongside your smart card number. Method 4: Check via On-Screen Display (TV Menu)

Once you've successfully located your serial number, here are a few quick troubleshooting tips for common problems:

A helpful post from StarTimes Moçambique provides a clear example: Go to "settings" ➡️ Step 2: Go to "decoder information" and find your SN in the second option labeled " STB SN ".

This complete, step-by-step guide explains exactly how to retrieve your StarTimes decoder serial number using physical checks, on-screen system menus, and alternative backup methods. Why Do You Need Your StarTimes Serial Number?

Write down the 11-digit or 12-digit number printed next to or beneath the barcode.

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: Look for a white or silver sticker on the bottom or back of your decoder.

If you're unable to find your serial number using the above methods, contact StarTimes customer support: