Avaya Jtapi Programmer 39-s Guide //free\\

import javax.telephony.*; import javax.telephony.events.*; public class MyAddressObserver implements AddressObserver @Override public void addressChangedEvent(AddrEv[] events) for (AddrEv ev : events) System.out.println("Received Event ID: " + ev.getID()); switch (ev.getID()) case CallCentConnCallWaitingEv.ID: System.out.println("Call waiting on address."); break; default: break; Use code with caution. Implementing a CallObserver

The entry point representing a connection to the telephony server (AES). Address: Represents a directory number (DN) or extension.

: Step-by-step logic for originating, answering, transferring, and disconnecting calls.

: Avaya Aura Application Enablement Services (AES). The AES server converts JTAPI Java objects into proprietary Application Link Signaling (ASAID) links and TSAPI protocols. avaya jtapi programmer 39-s guide

The JtapiPeer object represents the specific JTAPI implementation and acts as a factory for Providers.

import com.avaya.jtapi.tsapi.LucentAgent; import com.avaya.jtapi.tsapi.LucentTerminal; public void loginAgent(Provider provider, String extension, String agentId, String password, String acdSplit) try LucentTerminal terminal = (LucentTerminal) provider.getTerminal(extension); // Create an agent instance on the terminal LucentAgent agent = (LucentAgent) terminal.addAgent( provider.getAddress(acdSplit), null, LucentAgent.LOG_IN, agentId, password ); System.out.println("Agent " + agentId + " successfully logged into extension " + extension); // Change agent state to Ready agent.setState(LucentAgent.READY, 0, false); System.out.println("Agent state changed to READY."); catch (Exception e) System.err.println("Agent Login failed: " + e.getMessage()); Use code with caution. 8.2 User-to-User Information (UUI)

public class JTAPIConnectionExample

is the primary resource for developers building Java-based Computer Telephony Integration (CTI) applications for Avaya Communication Manager. Key Components for JTAPI Developers

: Support for the TSAPI Spy Windows client , a message tracing tool used to monitor and log API traffic for analysis. System & Connectivity Capabilities

Make, answer, transfer, and conference calls on behalf of any extension. import javax

Before writing code, ensure your development and server environments meet the compatibility matrix requirements. Dependencies

Avaya's JTAPI extends beyond the core specification to support advanced call center capabilities and vendor-specific private data.

Call call = provider.createCall(); call.connect(myTerminal, "1001", "8005550199"); // From 1001 to 8005550199 Use code with caution. 4. Answering a Call connection.accept(); Use code with caution. 6. Advanced Features and Avaya Extensions Avaya JTAPI goes beyond standard JTAPI specs by offering: Answering a Call connection.accept()