Eye tracking software must evolve alongside operating system updates. Keeping your Tobii software maintenance and support agreement active ensures your license keys remain eligible for the latest stability patches and features.
Possible causes include:
If Tobii Pro Lab crashes or fails to launch, reinstalling can often resolve the issue. When reinstalling, ensure you download the appropriate installer based on the maintenance contract end date of your license key.
Go to the or Settings menu (usually accessible via the cog icon or help tab). Click Deactivate License .
Your license key is a unique alphanumeric string issued directly by Tobii. If you misplace it, utilize these standard recovery methods: tobii pro lab license key
Go to the old machine and deactivate it. If the old machine is broken or lost, open a support ticket with Tobii and provide your license key so they can reset your activation count. Error: "Cannot Connect to License Server"
Acquiring a Tobii Pro Lab license key involves a straightforward process:
Once you have your legitimate , follow this guide to activate:
Tobii Pro Lab offers various license types to cater to different user needs: Eye tracking software must evolve alongside operating system
: The features enabled by your key depend on whether you have the Full , Analyzer , or Screen-Based edition. 4. Troubleshooting Common Issues
Click the "Activate" button. The software will verify the key online and activate the features authorized by your purchase. Deactivating/Moving Your License
with your account name and purchase order number for recovery. Activation and Management
: If the software is already active on a machine, you can find the key details by opening Tobii Pro Lab , going to the start page, and clicking "License" on the left-hand menu. Your license key is a unique alphanumeric string
Have a specific activation issue? Contact Tobii Pro Support directly—they are the only authority that can resolve hardware ID mismatches and server errors safely.
When installing Tobii Pro Lab on a different computer, be sure to deactivate the license key beforehand if the license was previously active.
Proper license management is essential to avoid losing access to your software. The most common reasons for deactivation include:
: Grants access to the latest versions. The software must connect to the internet at least once every 14 days to validate the license.
: In strict network environments, you may need to whitelist the license server IP ( 83.145.32.138 ) or open port 1443 .