If you are using HiSuite version 11.x or 14.x, uninstall it completely.
If you continue to experience issues after following these steps, consider reaching out to Huawei Support or a professional technician for personalized assistance. Version mismatches and connectivity issues can often be resolved with careful troubleshooting and attention to software compatibility.
If you are still getting the error, it might be due to the file index. For instance, if your device expects a specific CUST index (like ELS_N29_CUST ), you must ensure the CUST file you added matches that, rather than just any random firmware found. Detailed Solution Example (Mate 30 Pro/P40 Pro)
Official HiSuite 11 (green icon) often fails with proxy patches. HiSuite 10.1 "red icon" HiSuite 11.exe created by the proxy on your desktop. You can find older versions on the ProfessorJTJ HiSuite Proxy GitHub Force Authorization group version not match hisuite proxy new
Review the release history for your current major system build.
Huawei firmwares are tied to specific regions (e.g., C432 for Europe, C636 for Asia). If you attempt to flash a C431 firmware onto a device originally running C636, the "group version" check will fail. Version Jumping:
Example of properly matched components: - Base: http://update.dbankcdn.com/TDS/data/files/p3/s15/G5416/g1755/v401360/f1/ - Cust: http://update.dbankcdn.com/TDS/data/files/p3/s15/G5416/g1755/v329648/f1/ - Preload: http://update.dbankcdn.com/TDS/data/files/p3/s15/G5416/g1755/v329645/f1/ If you are using HiSuite version 11
If the phone is rebranded or Chinese and won't accept updates, check the "Force Auth Bridge" box at the bottom of the HiSuite Proxy interface. Incremental Steps
The ROM ID or release dates for the CUST and Preload files should line up chronologically within the database directory to match the designated Base. Step 3: Configure HiSuite Proxy Correctly
Comprehensive Troubleshooting Guide: Fixing "Group Version Not Match" in HiSuite Proxy If you are still getting the error, it
update_full_cust_..._all.zip (The structural UI variant layer)
: Dial *#*#2846579#*#* on your phone, go to Veneer Informations > Version Info .
Paste the BASE URL string into the first package configuration row.