Delete the profile.dat or the highest-numbered save file from the original folder.
Now that you know the likely culprits, let's move on to the fixes, starting with the most effective solution.
Re-enter the numbered folder inside your Documents directory. Locate the file explicitly named . Right-click profile.dat and select Delete .
Launch the game. The game will create a new, uncorrupted profile file. 5. Verify Integrity of Game Files A corrupt game installation can cause loading issues. Open > Library . Right-click Shadow of the Tomb Raider > Properties .
Xbox separates your actual game progress saves from your profile configuration saves. Press the Xbox button and navigate to . shadow of the tomb raider failed to load profile
: Locate your save folder (typically in Documents\Shadow of the Tomb Raider\[ID Number] ) and copy the entire folder to your desktop as a backup. Disable Cloud Sync :
: Security software mistakes the game's save attempts for malicious activity.
Inside, you will see a folder named with a (your unique user ID).
Follow these proven troubleshooting steps in order to get back to playing. 1. Run the Game as an Administrator Delete the profile
Follow these steps in order to isolate and repair the issue without permanently compromising your game files. 1. The Core Fix: Reset profile.dat and Re-Sync
Below is a comprehensive troubleshooting guide designed to resolve the error across different storefronts and configurations, allowing you to return to Lara Croft's definitive adventure without losing your progress. Understanding the Root Causes
The primary culprit is often a corrupt file within the game's settings folder that manages your settings and save slot references.
This comprehensive troubleshooting guide will explain why this error happens and provide step-by-step solutions to fix it. Why Does This Error Happen? Locate the file explicitly named
: Open settings in the launcher and disable cloud saves for the title. Delete the Profile File : In the folder from Step 1, find and delete the profile.dat Launch the Game
The "Failed to load profile" error in Shadow of the Tomb Raider is a common issue typically caused by a corrupted profile.dat file or synchronization conflicts with cloud saving. Steam Community Recommended Fix: Reset the Profile File
This error typically prevents the game from starting, trapping you at the main menu. It usually signifies that the game cannot read your save data, configuration files, or that there is a conflict with cloud synchronization.
file or issues with cloud synchronization. This error frequently occurs after a game crash, power failure, or during specific updates to the Epic Games Store Steam Community Primary Fix: Resetting the Local Profile
Go to Windows Security > Virus & threat protection > Manage ransomware protection . If Controlled folder access is on, add SOTTR.exe to the allowed apps list. 4. Platform-Specific Troubleshooting