Use a direct USB port on your motherboard or laptop rather than a USB hub to ensure the device receives consistent power. 2. Download the Correct Drivers
If the automatic process fails, you must manually provide your device details to the management server.
Send your device serial number and purchase invoice to rdsupport@secugenindia.com .
// Enrollment Bitmap img = sg.CaptureImage(); byte[] template = sg.CreateTemplate(img); SaveToFile(template, "user1.tpl");
: Always restart your computer after installation to ensure the driver is recognized by the Windows kernel. ⚙️ Phase 2: System Registration (Windows Hello) secugen device registration
Here is a quick guide to getting your SecuGen device up and running. 1. Connect Your Hardware
Even with careful preparation, device registration can encounter obstacles. Here are the most common issues and their resolutions.
The serial number is not whitelisted in the management server database.
Right-click the downloaded setup file and select . Use a direct USB port on your motherboard
Your operating system needs the specific device driver to recognize the hardware. Go to the official SecuGen Software Download page.
By following these steps, you’ve added a powerful layer of biometric security to your workstation. SecuGen's "Auto-On" technology will now detect your finger automatically, making your login process both faster and more secure.
If you experience scan errors, you may need to update your firmware and RD Service to the latest version.
For Windows 8.1 and earlier, separate PDF-based instructions are available through SecuGen's support materials. Send your device serial number and purchase invoice
What (e.g., banking, government, custom software) are you trying to register it with? What operating system is your computer running? Share public link
After submission, registration typically takes 1-2 working days. Check your status at SecuGen India Check Status.
Select the driver that matches your specific model (e.g., Hamster Pro 20, Hamster IV).
Extract the downloaded ZIP file, right-click the installer executable, and select .